FAQ About Hersey Health Care Clinic

What precautions are you taking for COVID-19?

As part of our COVID-19 measures, we are practicing social distancing, wearing masks, continuously wiping down surfaces with disinfectants, and taking the temperature of everyone—including staff—before they enter the building. For the protection of our patients and staff, we have installed a medical shed to isolate patients showing any COVID-19 or upper respiratory infection symptoms. In addition, we are providing telehealth services via Skype, FaceTime, Google Duo, and phone (no video) for anyone who does not require an in-person examination. We can also take vital signs, provide prescriptions, and conduct simple examinations in the parking lot while patients remain in their cars. We are covered by most health insurance providers at this time.

Q: Which health insurance plans do you accept?

A: Our office accepts a variety of health insurance plans. Please call us at 541.482.7047 to find out if your health insurance is accepted.

Q: How long does a patient typically have to wait for an appointment?

A: It depends on the urgency of your complaint. For a routine physical, we can usually get you in within two weeks. It is best to call earlier in the morning if you think you need to be seen more urgently.

Q: What can I expect my first appointment to be like?

A: When you come into the office, you will fill out some paperwork and the medical assistant will check your height, weight, blood pressure, and temperature. The practitioner will then greet you, obtain a medical history, perform an exam, and together, you and the practitioner will develop a plan for your next steps (e.g., medication, bloodwork, or physical therapy).

Q: Do I need to bring any documents or special information to my initial appointment?

A: A driver’s license and your insurance information would be helpful.

Q: How do you determine the balance between traditional and alternative medicine when treating a patient?

A: You and your treating practitioner will decide together on the use of herbs, homeopathy, or medication depending on the type of complaint and the appropriateness of the medication and therapeutic modality. Usually, your treatment will comprise of a medley of both worlds.

Q: What is homeopathy?

A: Developed by Samuel Hahnemann in the 1800s, homeopathy is a natural treatment based on the premise that like cures like. The practitioner attempts to match the state of the patient with a natural remedy. The remedies are made of minute amounts of natural substances. Homeopathy is an effective, inexpensive, and safe treatment modality.

Q: What do I do if I need assistance after hours?

A: Hersey Health Care Clinic shares 24-hour call coverage with other doctors and nurse practitioners. If you are having a problem after hours, you can call the clinic at 541.482.7047, and the answering service will direct you. We do not use tape machines or prompts. You will speak to a person when you call.

Hersey Health Care | 541.482.7047 | 541.552.1009 (fax)

400 W. Hersey St., Suite 1 | Ashland, OR 97520 | Monday–Friday, 9:00 am–5:00 pm